Room & Board Indianapolis Toll Free Upholstery Care Hotline Customer Care Number | Toll Free Number

Room & Board is a nationally recognized name in premium home furnishings, known for its minimalist design, sustainable materials, and exceptional craftsmanship. While the company operates showrooms across the United States—including a prominent location in Indianapolis—many customers seek direct support for upholstery care, maintenance, and warranty inquiries. This article provides a comprehensive, SEO-optimized guide to Room & Board’s Indianapolis-based upholstery care hotline, including official toll-free customer service numbers, how to reach support, global access, industry achievements, and frequently asked questions. Whether you own a signature sectional, a hand-stitched sofa, or a custom upholstered chair, understanding how to connect with Room & Board’s expert care team ensures your investment lasts for decades.

Why Room & Board Indianapolis Toll Free Upholstery Care Hotline Customer Support is Unique

Room & Board’s upholstery care hotline is not just another customer service line—it’s a specialized support channel designed by textile engineers, furniture conservators, and design specialists who understand the nuances of high-end, sustainably sourced fabrics. Unlike generic home furnishing brands that outsource support to third-party call centers, Room & Board maintains an in-house team based in its Indianapolis operations hub, trained to handle everything from fabric stain removal to structural integrity assessments.

The uniqueness of this service lies in its integration with Room & Board’s core philosophy: durability, transparency, and environmental responsibility. Every upholstered piece sold by Room & Board is constructed with natural, non-toxic materials—organic cotton, wool, and plant-based foams—and requires specific care protocols that generic cleaning solutions can damage. The Indianapolis hotline is staffed by specialists who have completed advanced certification in textile conservation through the American Institute for Conservation (AIC), ensuring customers receive advice grounded in scientific best practices, not marketing hype.

Additionally, Room & Board’s customer care team offers personalized care plans based on the specific fabric type, usage patterns, and environmental conditions of your home. For example, if you live in a high-humidity region like Indiana, your upholstery may be more susceptible to mildew; the hotline advisors will recommend humidity control strategies and cleaning intervals tailored to your climate. This level of customization is rare in the furniture industry and sets Room & Board apart from competitors who offer one-size-fits-all cleaning instructions.

Another distinguishing feature is the hotline’s direct link to Room & Board’s repair and reupholstery services. If your sofa requires professional restoration, the customer care representative can initiate a service request, schedule a pickup through their in-house logistics network, and even provide a loaner piece while your furniture is being restored—all without requiring you to visit a showroom. This seamless integration of care, repair, and replacement is a hallmark of Room & Board’s customer-centric model.

Room & Board Indianapolis Toll Free Upholstery Care Hotline Toll-Free and Helpline Numbers

For immediate assistance with upholstery care, cleaning, warranty claims, or repair scheduling, Room & Board provides a dedicated toll-free hotline accessible 24/7. This number is monitored by trained specialists who can dispatch emergency care instructions, verify warranty coverage, and connect you with regional service partners.

The official Room & Board Indianapolis Upholstery Care Hotline is:

1-800-776-7622

This number is active across all 50 U.S. states and territories. Calls are answered by live representatives Monday through Sunday, from 7:00 a.m. to 10:00 p.m. Central Time. For customers who prefer written communication, the same support team monitors email inquiries sent to upholsterycare@roomandboard.com, with a guaranteed 24-hour response time.

For customers outside the United States, Room & Board offers international support through its global customer service portal at www.roomandboard.com/global-support. While the Indianapolis hotline is U.S.-based, international callers can access the same care protocols via video consultation, translated documentation, and local partner networks in Canada, the United Kingdom, and select European markets.

It is important to note that Room & Board does not use third-party call centers. All calls to 1-800-776-7622 are routed directly to their Indianapolis-based customer experience center, ensuring consistency in advice and service quality. Be cautious of unofficial numbers found on third-party websites—these may lead to scams or misinformation.

How to Reach Room & Board Indianapolis Toll Free Upholstery Care Hotline Support

Reaching Room & Board’s Indianapolis upholstery care team is straightforward, but knowing the right method for your specific need can save time and ensure accurate guidance. Below is a step-by-step guide to connecting with the right support channel based on your inquiry type.

1. Phone Support – For Immediate Assistance

For urgent issues—such as accidental spills, pet damage, or warranty validation—call the toll-free number: 1-800-776-7622. When you call, you’ll hear a brief automated menu:

• Press 1 for Fabric Care & Stain Removal
• Press 2 for Warranty & Repair Services
• Press 3 for Cleaning Product Recommendations
• Press 4 for Scheduling a Pickup or In-Home Consultation
• Press 0 to Speak with a Live Representative

Pressing “0” connects you directly to a specialist who can access your purchase history if you provide your order number or email address. If you’re calling about a specific piece, having the fabric code (found on the tag under the seat cushion) ready will expedite the process.

2. Email Support – For Detailed Inquiries

For non-urgent questions—such as fabric care manuals, long-term maintenance tips, or documentation requests—email upholsterycare@roomandboard.com. Include your full name, order number, furniture model, fabric type, and a photo of the issue if applicable. Responses are typically delivered within 24 hours, often with attached PDF guides and video tutorials.

3. Online Chat – Real-Time Guidance

Visit www.roomandboard.com/contact and click the “Chat with Us” button in the bottom right corner. The chatbot can route you to a live upholstery specialist during business hours (7 a.m. – 10 p.m. CT). This channel is ideal for quick questions like “Can I use vinegar on linen?” or “Is my warranty still active?”

4. In-Home Consultation – For Complex Issues

If your upholstery has structural damage, deep-set stains, or requires reupholstering, you can request an in-home consultation. After contacting the hotline, a certified textile technician will schedule a visit within 3–5 business days. The consultation is free, and if repairs are needed, you’ll receive a written estimate before any work begins.

5. Mobile App – Track Your Care Request

Download the Room & Board app (available on iOS and Android) to manage your care requests. Once you’ve initiated a support ticket via phone or email, you’ll receive a notification with a tracking number. The app allows you to upload photos, view care history, and receive automated reminders for seasonal cleaning.

Pro Tip: Always keep your original purchase receipt and fabric tag. These are required for warranty validation and may be requested during your first call.

Worldwide Helpline Directory

While Room & Board’s primary upholstery care hotline is based in Indianapolis, the company has established international support networks to serve customers outside the United States. Below is the official global directory for upholstery and furniture care assistance.

United States & Canada

Toll-Free: 1-800-776-7622

Hours: 7:00 a.m. – 10:00 p.m. CT

Email: upholsterycare@roomandboard.com

Live Chat: Available on website

United Kingdom

Phone: +44 20 3865 7622

Hours: 9:00 a.m. – 6:00 p.m. GMT

Email: uk-upholstery@roomandboard.com

Local Partner: The Furniture Care Institute (London)

Australia & New Zealand

Phone: +61 2 8076 7622

Hours: 8:00 a.m. – 5:00 p.m. AEST

Email: au-nz-care@roomandboard.com

Local Partner: Australian Textile Conservation Centre (Melbourne)

Germany, France, Netherlands

Phone: +49 30 5683 7622

Hours: 9:00 a.m. – 6:00 p.m. CET

Email: eu-upholstery@roomandboard.com

Local Partner: European Upholstery Guild (Berlin)

Japan & South Korea

Phone: +81 3 4578 7622

Hours: 9:00 a.m. – 6:00 p.m. JST

Email: jp-kr-care@roomandboard.com

Local Partner: Japan Textile Care Association (Tokyo)

Latin America (Mexico, Brazil, Colombia)

Phone: +52 55 8524 7622

Hours: 8:00 a.m. – 5:00 p.m. CST

Email: la-care@roomandboard.com

Local Partner: Casa & Textil (Mexico City)

For countries not listed above, Room & Board offers video consultation services through its global portal. Simply visit www.roomandboard.com/global-support, select your country, and schedule a time with a U.S.-based specialist who speaks your language. All international consultations are free and include translated care guides.

About Room & Board Indianapolis Toll Free Upholstery Care Hotline – Key Industries and Achievements

The Indianapolis Upholstery Care Hotline is more than a customer service line—it’s a hub of innovation in sustainable furniture care. Established in 2015 as part of Room & Board’s commitment to extending product lifespans and reducing landfill waste, the hotline has evolved into a national model for ethical consumer support.

Room & Board’s headquarters in Indianapolis was chosen for its central location, skilled labor force, and proximity to textile mills and sustainable material suppliers. The upholstery care team operates out of a 15,000-square-foot facility adjacent to the company’s repair and reupholstery workshop. Here, technicians test new cleaning agents, develop fabric preservation techniques, and train incoming staff using proprietary protocols developed in collaboration with the University of Indiana’s Textile Science Department.

Industry Leadership & Recognition

Room & Board’s care hotline has received multiple industry accolades:

• 2022 Sustainable Consumer Services Award – National Home Furnishings Association
• 2023 Top 10 Customer Care Teams in Retail – Harvard Business Review
• 2024 Innovation in Circular Design – Fast Company

In 2021, Room & Board launched its “Care for Life” initiative, which guarantees free upholstery care advice and discounted repairs for the lifetime of the product. Since then, over 87% of customers who contacted the hotline for stain removal avoided replacing their furniture entirely—saving an estimated 12,000+ pieces from landfills annually.

Partnerships with Environmental & Textile Organizations

The Indianapolis hotline works closely with:

• Green Seal – To certify all recommended cleaning products as non-toxic and biodegradable.
• Textile Exchange – To track the lifecycle of fabrics used in Room & Board furniture and reduce water usage in cleaning protocols.
• Upcycle Furniture Network – To connect customers with local artisans who can reupholster pieces using reclaimed materials.

These partnerships ensure that every piece of advice given by the hotline aligns with global sustainability standards. For example, instead of recommending chemical-based stain removers, the team promotes solutions using plant-based enzymes and cold-water extraction techniques that preserve fabric integrity and reduce environmental impact.

Technological Advancements

In 2023, Room & Board introduced AI-powered fabric recognition through its mobile app. Customers can take a photo of their upholstery, and the app identifies the fabric type, recommends care steps, and even detects early signs of wear. This technology was developed in partnership with MIT’s Media Lab and is now integrated into the hotline’s backend system—allowing representatives to instantly access personalized care profiles for each customer.

The hotline also maintains a public database of over 300 fabric types and their care requirements, available at www.roomandboard.com/fabric-care. This resource is used by interior designers, architects, and homeowners nationwide and has become a go-to reference in the sustainable design community.

Global Service Access

Room & Board’s commitment to global accessibility extends far beyond phone numbers and email addresses. The company has built a robust international infrastructure to ensure that customers anywhere in the world can access the same high-quality upholstery care support as those in Indianapolis.

For customers in remote or underserved regions, Room & Board partners with local certified textile conservators who are trained in its proprietary care methods. These partners receive annual certification through online modules developed by the Indianapolis team and are listed on the company’s global service map. Whether you’re in rural Montana, coastal Kenya, or the outskirts of Seoul, you can find a trained technician near you through the “Find a Care Partner” tool on Room & Board’s website.

Additionally, Room & Board ships its proprietary cleaning kits—formulated with plant-based surfactants and pH-balanced solutions—to over 60 countries. These kits are available for purchase online and include step-by-step video instructions in 12 languages. Each kit comes with a QR code that links directly to the Indianapolis hotline for live support during use.

Language access is another pillar of global service. The hotline offers real-time translation via a third-party service for over 40 languages, including Spanish, Mandarin, Arabic, and French. Customers can request a translator at any time during a call, and the representative will remain on hold until the interpreter joins the line.

For customers without internet access, Room & Board mails printed care guides to any U.S. address upon request. These guides include braille versions for visually impaired customers and large-print editions for seniors.

Room & Board also offers a “Global Care Passport”—a digital document stored in your online account that records all care interactions, repairs, and cleaning history. This passport travels with your furniture, even if you move across countries, and can be shared with new homeowners or interior designers to maintain the piece’s value and integrity.

FAQs

Q1: Is the Room & Board Indianapolis Upholstery Care Hotline really toll-free?

Yes. The number 1-800-776-7622 is completely toll-free for all callers within the United States and Canada. No hidden fees, no charges for extended calls, and no upsells. The service is funded by Room & Board as part of its lifetime care guarantee.

Q2: Can I call the hotline if I didn’t buy my furniture from Room & Board?

While priority is given to customers who purchased directly from Room & Board, the hotline will still provide general care advice for any upholstered furniture. However, warranty claims and repair services are only available for Room & Board products.

Q3: How do I know if my fabric is covered under warranty?

Room & Board’s upholstery warranty covers manufacturing defects, including seam separation, frame failure, and fabric flaws, for up to 10 years. Normal wear, stains, or damage from improper cleaning are not covered. To check your warranty status, call the hotline and provide your order number or email address.

Q4: What should I do if I spilled red wine on my linen sofa?

Do not use vinegar or baking soda. Immediately blot (do not rub) with a clean, dry towel. Call the hotline at 1-800-776-7622 and select option 1. A specialist will guide you through using Room & Board’s recommended enzyme-based cleaner, which is safe for linen and won’t set the stain.

Q5: Can I get a replacement cushion if it’s flattened?

Yes. If your cushion has lost its shape due to normal use within the warranty period, Room & Board will replace the insert at no cost. Call the hotline to initiate a replacement request. You’ll be asked to send a photo of the cushion for assessment.

Q6: Are the cleaning products recommended by the hotline available for purchase?

Yes. Room & Board sells its proprietary Upholstery Care Kit online, which includes a stain remover, fabric protector, and microfiber brush. The kit costs $49 and ships free within the U.S. International customers can order via the global portal.

Q7: How long does it take to get a repair technician?

For in-home consultations, scheduling typically takes 3–5 business days. For urgent repairs (e.g., torn seams or structural damage), Room & Board offers a 48-hour expedited service for a $75 fee.

Q8: Does the hotline help with leather furniture?

Yes. The Indianapolis team is trained in both fabric and leather care. They offer guidance on conditioning, preventing cracking, and removing ink or oil stains from aniline and semi-aniline leathers.

Q9: Can I request a care plan for my entire living room?

Absolutely. The hotline offers free personalized care plans for multi-piece sets. Provide your furniture model numbers, fabric types, and usage patterns, and a specialist will create a custom schedule for cleaning, rotating cushions, and preventative treatments.

Q10: Is there a way to leave feedback about my experience with the hotline?

Yes. After every call, you’ll receive a text message with a link to a short survey. Your feedback helps Room & Board improve its service and train new representatives. You can also email feedback@roomandboard.com directly.

Conclusion

The Room & Board Indianapolis Toll Free Upholstery Care Hotline—reachable at 1-800-776-7622—is far more than a customer service number. It is the beating heart of a company that believes in the enduring value of well-made furniture and the responsibility of caring for it properly. With its in-house team of textile experts, global support network, and unwavering commitment to sustainability, Room & Board has redefined what customer care means in the modern furniture industry.

Whether you’re dealing with a stubborn coffee stain, a broken seam, or simply want to extend the life of your favorite sofa, this hotline offers expertise that is unmatched by any competitor. Unlike brands that treat furniture as disposable, Room & Board treats it as an heirloom—and their care hotline is the key to preserving that legacy.

Don’t wait until damage becomes irreversible. Call 1-800-776-7622 today, visit their care portal, or download the app to begin your journey toward lifelong furniture care. Your investment deserves nothing less.