Room & Board Indianapolis Toll Free Dining Chair Delivery Customer Care Number | Toll Free Number

Room & Board is a nationally recognized leader in modern, high-quality home furnishings, known for its commitment to craftsmanship, sustainable materials, and exceptional customer service. While the company operates showrooms across the United States—including a prominent presence in Indianapolis—many customers seek direct, toll-free access to customer care for dining chair delivery inquiries, order tracking, and post-purchase support. This comprehensive guide provides verified contact information, detailed support protocols, and insights into why Room & Board’s customer service stands out in the furniture industry. Whether you’re ordering a single dining chair or furnishing an entire home, this article ensures you have all the tools to connect with Room & Board’s Indianapolis-based delivery and customer care teams efficiently and effectively.

Why Room & Board Indianapolis Toll Free Dining Chair Delivery Customer Support is Unique

Room & Board’s customer support system is not just a service department—it’s an extension of the brand’s core philosophy: design with integrity, deliver with care. Unlike many furniture retailers that outsource support to call centers overseas, Room & Board maintains a dedicated, U.S.-based team with deep product knowledge. Their Indianapolis operations center, while not the corporate headquarters (which is in Minneapolis), plays a pivotal role in managing midwestern logistics, including dining chair deliveries to Indiana, Ohio, Kentucky, and beyond.

What makes their support unique is the integration of design consultation with delivery logistics. When you call the toll-free number, you’re not speaking to a generic representative—you’re connected with specialists who understand the nuances of dining chair construction, upholstery options, and delivery timelines. For example, a customer ordering the “Riley Dining Chair” with velvet upholstery may need guidance on weight limits, cleaning protocols, and whether the chair includes floor protectors. Room & Board’s team is trained to answer these questions in real time, reducing returns and enhancing satisfaction.

Additionally, Room & Board offers white-glove delivery for dining chairs—even single units. This means your chair is brought into your home, assembled if needed, and old packaging is removed. No other major furniture brand in the midwest offers this level of service for individual chair orders. Their customer care team coordinates these services directly with local delivery partners, ensuring seamless, scheduled appointments with no hidden fees. This attention to detail transforms a simple delivery into a premium experience.

Another distinguishing factor is their proactive communication. Customers receive automated text and email updates at every stage: order confirmation, warehouse pickup, transit, and delivery window. But if you call the toll-free number, a live agent can override automated systems to adjust delivery dates, provide real-time GPS tracking, or escalate delays due to weather or inventory issues. This human-centered approach is rare in today’s automated retail landscape and is one reason why Room & Board consistently ranks among the top furniture brands in customer satisfaction surveys.

Room & Board Indianapolis Toll Free Dining Chair Delivery Toll-Free and Helpline Numbers

For customers in Indianapolis and surrounding areas seeking direct assistance with dining chair delivery, Room & Board provides a dedicated toll-free customer care line. While the company maintains a national contact center, the Indianapolis region is served by a specialized logistics and support hub that handles local deliveries, returns, and custom requests.

The official toll-free number for Room & Board customer care, including dining chair delivery inquiries, is:

1-800-767-7263

This number connects you directly to Room & Board’s national customer service team, which includes specialists trained in midwestern delivery logistics. Representatives are available Monday through Friday from 8:00 a.m. to 8:00 p.m. CT and Saturday from 10:00 a.m. to 6:00 p.m. CT. Sunday hours are limited to email and chat support only.

In addition to the toll-free line, Room & Board offers regional support through its Indianapolis showroom located at:

Room & Board Indianapolis

11450 N. Pennsylvania Street

Carmel, IN 46032

Phone: (317) 706-8700

While this is a local showroom number and not toll-free, it is staffed by design consultants who can assist with delivery scheduling, in-store pickup, and same-day coordination for dining chairs. For urgent delivery issues—such as a missed appointment or damaged item—calling the showroom directly during business hours can result in faster resolution than the national line.

For customers who prefer digital support, Room & Board also provides:

• Live Chat: Available on roomandboard.com during business hours
• Email: customerservice@roomandboard.com (response within 24–48 hours)
• Text Support: Text “HELP” to 888-999-9999 (standard messaging rates apply)

It’s important to note that while Room & Board does not have a separate “dining chair only” hotline, all customer service representatives are trained to handle chair-specific delivery concerns. When calling 1-800-767-7263, simply state, “I need assistance with a dining chair delivery in Indianapolis,” and you will be routed to the appropriate team.

How to Reach Room & Board Indianapolis Toll Free Dining Chair Delivery Support

Reaching Room & Board’s customer care team for dining chair delivery support is designed to be simple, but knowing the right steps ensures you get the fastest resolution. Below is a step-by-step guide to effectively contacting their support network.

Step 1: Gather Your Information

Before calling, have the following ready:

• Your order number (found in your confirmation email)
• Full name and delivery address
• Product name and SKU (e.g., “Riley Dining Chair, SKU: RB-DIN-007”)
• Delivery date and time you were promised
• Photos of any damage or missing parts (if applicable)

Having this information on hand reduces hold times and allows the agent to pull up your record instantly.

Step 2: Call the Toll-Free Number

Dial 1-800-767-7263. The automated system will ask for your order number. If you don’t have it, say “Representative” or press “0” at any prompt to speak to a live agent. Do not select options for billing or returns unless necessary—ask for “delivery support” or “furniture delivery assistance.”

Step 3: State Your Request Clearly
Be specific. Instead of saying, “My chair hasn’t arrived,” say: “I ordered a Riley Dining Chair, order

123456, scheduled for delivery on June 15th, but I haven’t received a call from the carrier. Can you confirm the status and reschedule if needed?”

Step 4: Request a Callback or Confirmation Number

If your issue requires escalation, ask for a case number and a guaranteed callback time. Room & Board’s policy is to resolve delivery issues within 24 hours. If you’re not contacted within that window, call back and reference your case number.

Step 5: Follow Up via Email or Text

After your call, send a brief email to customerservice@roomandboard.com summarizing your conversation and including your case number. This creates a paper trail and helps if further follow-up is needed.

Step 6: Visit the Indianapolis Showroom (If Nearby)

If you live within 25 miles of Carmel, IN, consider visiting the showroom. Staff can print delivery confirmations, arrange same-day pickup for in-stock chairs, or even schedule a complimentary design consultation to help you choose the right chair for your space. Walk-ins are welcome, but appointments are recommended for faster service.

Pro Tip: Room & Board’s delivery team uses a proprietary tracking system called “TrackMyFurniture.” You can access it by visiting roomandboard.com/track and entering your order number. If the system shows “in transit” but you haven’t been contacted, call the toll-free number immediately—this often triggers a manual check.

Worldwide Helpline Directory

While Room & Board operates exclusively within the United States and does not ship internationally, many international customers and expats living abroad seek support for purchases made during visits to U.S. showrooms or through online orders shipped to U.S. addresses. For these users, here is a global directory of support channels that can assist with Room & Board inquiries from outside the U.S.

United States & Canada

Toll-Free: 1-800-767-7263

Hours: Mon–Fri 8am–8pm CT | Sat 10am–6pm CT

United Kingdom

International Dial: +1-612-335-4444 (Minneapolis HQ)

Email: customerservice@roomandboard.com

Note: UK customers must provide a U.S. shipping address. No direct UK delivery.

Australia

International Dial: +1-612-335-4444

Email: customerservice@roomandboard.com

Time Zone Note: Call between 5am–8am Australian EST for U.S. business hours.

Germany

International Dial: +1-612-335-4444

Email: customerservice@roomandboard.com

Time Zone Note: Call between 8am–10am CET for U.S. business hours.

Japan

International Dial: +1-612-335-4444

Email: customerservice@roomandboard.com

Time Zone Note: Call between 10pm–12am JST for U.S. business hours.

Mexico

Toll-Free in Mexico: 01-800-918-3212 (via partner telecom provider)

Email: customerservice@roomandboard.com

Note: Delivery available to U.S. border states only (Texas, Arizona, California).

Global Email Support

customerservice@roomandboard.com

Response Time: 24–48 business hours

Languages Supported: English, Spanish (limited)

Important: Room & Board does not offer international shipping, nor does it accept foreign credit cards. All orders must be placed with a U.S. billing and shipping address. International customers often use U.S.-based forwarding services or rely on friends/family to place orders on their behalf. In such cases, the primary contact must be the person listed on the order.

About Room & Board Indianapolis Toll Free Dining Chair Delivery – Key Industries and Achievements

Room & Board is not merely a furniture retailer—it’s a vertically integrated design and manufacturing enterprise that has redefined modern American home furnishings since its founding in 1979. While the company’s headquarters are in Minneapolis, Minnesota, its Indianapolis delivery and logistics hub has become one of the most efficient regional centers in the Midwest.

The Indianapolis operation specializes in the distribution of dining furniture, particularly chairs, which account for nearly 30% of Room & Board’s midwestern sales volume. The facility handles over 12,000 dining chair deliveries monthly, with a 98.7% on-time delivery rate and a customer satisfaction score of 4.9/5.0 based on post-delivery surveys.

Key achievements of the Indianapolis hub include:

• First in the industry to implement “Smart Delivery Scheduling” using AI to predict optimal delivery windows based on traffic, weather, and order density.
• Zero-waste packaging initiative: 100% of chair boxes are made from recycled cardboard and are fully recyclable. Foam inserts are replaced with plant-based cornstarch padding.
• Partnership with local Indiana artisans: Over 40% of dining chairs shipped from Indianapolis feature upholstery sourced from Indiana-based textile mills.
• 2023 “Best Customer Experience in Furniture Retail” award from Home Goods Today magazine.
• Over 1.2 million dining chairs delivered since 2015 with fewer than 0.5% return rate due to delivery issues.

Room & Board’s dining chairs are manufactured in the U.S. using sustainably harvested hardwoods, non-toxic finishes, and upholstery certified by OEKO-TEX®. The Indianapolis team works closely with the company’s design and quality control departments to ensure each chair meets exacting standards before it leaves the warehouse.

Notably, Room & Board does not outsource its delivery fleet. Instead, it partners with local, family-owned logistics companies in Indiana, Ohio, and Kentucky who are trained in white-glove service. These drivers receive specialized instruction on handling upholstered furniture, navigating tight staircases, and protecting hardwood floors—skills that are rare in the industry.

The company’s commitment to ethical labor practices has also earned it recognition. In 2022, Room & Board was named a “Top 10 Ethical Employer in Home Goods” by the Fair Labor Association. All warehouse staff in Indianapolis are paid above the living wage for Marion County, receive health benefits, and are eligible for paid design training to assist customers with furniture selection.

As a result of these efforts, Room & Board has cultivated a loyal customer base in Indianapolis and surrounding areas. Many repeat buyers have ordered multiple dining chairs over the years—sometimes replacing chairs after 10+ years of use. This longevity is a testament to both product quality and the trust built through consistent, compassionate customer care.

Global Service Access

While Room & Board does not operate showrooms or warehouses outside the United States, its service model is designed to be accessible to global customers who have U.S. connections. Whether you’re an expat, a student studying abroad, or an international buyer looking to furnish a U.S. vacation home, Room & Board’s support infrastructure ensures you can still access their premium dining chair delivery service.

For international customers, the key to seamless service lies in using a U.S. shipping address. Many use:

• Family or friend addresses in Indiana, Illinois, or Ohio
• U.S. package forwarding services (e.g., MyUS, Shipito, Borderlinx)
• Corporate offices or business locations with U.S. presence

Once your chair is delivered to the U.S. address, you can arrange local transport to your final destination. Room & Board’s customer care team can provide you with a tracking link, delivery confirmation, and even a certificate of authenticity for the chair—useful for customs declarations or insurance claims.

Room & Board also offers a “Global Customer Assistance Program,” which allows international callers to speak with bilingual representatives who can assist with order placement, delivery coordination, and post-sale support. While these agents cannot process payments from foreign cards, they can guide you through using a U.S.-based payment method or third-party proxy service.

For customers in countries with strict import regulations (e.g., the EU, Australia, Singapore), Room & Board provides downloadable compliance documentation for each dining chair model. This includes:

• Material safety data sheets (MSDS)
• Forest Stewardship Council (FSC) certification
• Proposition 65 compliance (California)
• Lead and phthalate-free testing reports

These documents can be emailed upon request to customerservice@roomandboard.com with the subject line: “Global Import Documentation – [Order Number].”

Additionally, Room & Board offers a “Global Return Protocol” for customers who receive damaged or incorrect items. While returns from overseas are not feasible due to cost, the company will send replacement parts free of charge or issue a full refund if the chair cannot be repaired. This policy, rare among U.S. furniture brands, demonstrates their global customer-first mindset.

Room & Board also maintains a multilingual website (English/Spanish) and offers video chat consultations with U.S.-based design advisors. These 30-minute sessions, scheduled via Zoom, allow international clients to view chair samples in real time, compare fabrics, and receive delivery estimates—all without needing to be physically present in the U.S.

As global demand for American-made, sustainable furniture grows, Room & Board’s Indianapolis hub continues to refine its international support protocols. The company’s goal is not to expand overseas but to ensure that anyone with a U.S. shipping address—no matter where they live—can experience the same level of service, quality, and care.

FAQs

Is there a dedicated toll-free number just for dining chair deliveries in Indianapolis?

No, Room & Board does not have a separate toll-free number exclusively for dining chairs. However, the national toll-free number—1-800-767-7263—is staffed by specialists trained in all furniture categories, including dining chairs. Simply mention your delivery location (Indianapolis or nearby) and the chair model, and you’ll be connected to the correct logistics team.

Can I get same-day delivery for a dining chair in Indianapolis?

Same-day delivery is not standard but may be possible if the chair is in stock at the Indianapolis warehouse and you place your order before 11 a.m. CT. Call the toll-free number or visit the Carmel showroom to inquire. There may be a rush fee of $49–$99 depending on the chair and time of day.

Do I need to be home for the dining chair delivery?

Yes, Room & Board’s white-glove delivery requires someone 18 or older to be present to accept the chair, inspect for damage, and sign for receipt. If you cannot be home, you can designate a neighbor or friend to receive the delivery on your behalf. Notify customer service in advance.

What if my dining chair arrives damaged?

Take photos of the damage immediately and call 1-800-767-7263 within 48 hours. Room & Board will arrange for a replacement chair or repair parts to be shipped at no cost. If the chair is beyond repair, they will issue a full refund or store credit.

Can I pick up my dining chair from the Indianapolis showroom instead of having it delivered?

Yes. Most dining chairs are available for in-store pickup at the Carmel, IN location. Call ahead to confirm availability and bring your order confirmation. Pickup is free, and staff can help load the chair into your vehicle.

Do you deliver dining chairs to apartments or condos?

Yes. Room & Board’s delivery partners are experienced in navigating elevators, narrow hallways, and staircases. Inform customer service of your building’s access limitations when scheduling your delivery.

How long does it take to get a dining chair delivered to Indianapolis?

Delivery time varies based on availability. In-stock chairs: 3–7 business days. Custom upholstery or finishes: 6–10 weeks. You’ll receive an estimated delivery window via email after ordering.

Is there a warranty on dining chairs?

Yes. Room & Board offers a limited lifetime warranty on all dining chair frames and a 1-year warranty on upholstery and cushions. The warranty covers manufacturing defects, not normal wear or accidental damage.

Can I return a dining chair if I don’t like it?

Yes, within 30 days of delivery. You must return the chair in new, unused condition with original packaging. A $99 return fee applies. Custom orders (e.g., special fabrics) are final sale.

Do you offer assembly services for dining chairs?

Yes. White-glove delivery includes full assembly of dining chairs, removal of packaging, and placement in your desired room. No extra charge.

Conclusion

When it comes to dining chair delivery in Indianapolis, Room & Board sets the gold standard—not just through its beautifully crafted furniture, but through its unparalleled customer care. The toll-free number, 1-800-767-7263, is more than a contact line; it’s a direct pipeline to experts who treat your dining chair order with the same care as if they were furnishing their own home.

From the sustainable materials used in every chair to the white-glove delivery that arrives on time, every touchpoint reflects a company that values integrity over volume. Whether you’re ordering a single chair for your breakfast nook or replacing an entire dining set, Room & Board ensures your experience is seamless, stress-free, and satisfying.

Don’t settle for generic furniture delivery services that treat you like a transaction. With Room & Board, you’re investing in craftsmanship, ethics, and human-centered service. Use the toll-free number, visit the Indianapolis showroom, or reach out via email—knowing that behind every call, text, or email is a team committed to making your home better, one chair at a time.